Sunday, April 14, 2024

Advancing Healthcare through Business Intelligence: A Comprehensive Framework for Research and Practice Integration

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Business intelligence (BI) systems and tools stand at the forefront of a transformative movement, offering unparalleled potential to redefine the operational and management paradigms within healthcare organizations (HCOs). In the face of an increasingly data-driven world, the strategic implementation of BI technologies promises to enhance the efficiency, effectiveness, and quality of healthcare services. Despite its critical importance, the academic exploration of business intelligence in the healthcare sector is notably sparse, presenting a landscape that is both underdeveloped and scattered.

This gap in research underscores the urgency for a more cohesive and comprehensive scholarly dialogue on the subject. The current study aims to bridge this divide by meticulously reconciling, analyzing, and synthesizing the fragmented segments of managerial-oriented literature on business intelligence applications within HCOs. This endeavor seeks not only to consolidate existing knowledge but also to pave the way for novel theoretical and empirical contributions in the future.

Deciphering Business Intelligence in Healthcare

To facilitate this ambitious goal, the study introduced a meticulously crafted literature-based framework, designed to steer a systematic and comprehensive literature review (SLR). Employing a novel hybrid methodology that merges bibliometric analysis with content examination, the SLR embarked on a deep dive into the realm of business intelligence in healthcare, offering a nuanced understanding that transcends traditional review mechanisms.

The exhaustive analysis, which scrutinized 34 peer-reviewed scholarly articles, unveiled notable disparities in the theoretical foundations and methodological approaches that characterize this research domain. Despite these variations, a coherent structure of knowledge emerged, delineated into five critical topic clusters: (1) decision-making processes, alongside the relevant capabilities and mechanisms for value creation; (2) user satisfaction coupled with service quality; (3) the intricacies of process management, organizational transformation, and financial performance; (4) the strategic deployment of decision-support systems, dashboards, and key performance indicators (KPIs); and (5) overarching themes of performance management and organizational efficacy.

Business Intelligence

Innovations and Challenges in Business Intelligence Implementation and Integration

Marked by its innovation and scholarly contribution, the study furnishes a comprehensive, management-oriented vista on BI in healthcare. It introduces a pioneering framework that not only illuminates potential avenues for future research within each identified cluster but also underscores critical issues surrounding business intelligence implementation, its utilization, and the resultant impacts on HCOs.

Furthermore, the study advocates for a forward-looking research agenda that interrogates the integration of BI with cutting-edge, data-centric technologies such as artificial intelligence and examines the role of BI in fostering sustainable healthcare practices. Through this lens, the research highlights the imperative for future scholarly endeavors to dissect and understand the multifaceted ways through which BI tools and systems can drive innovation, efficiency, and sustainability in the healthcare sector.


Original article: Business intelligence and the leverage of information in healthcare organizations from a managerial perspective: a systematic literature review and research agenda. J Health Organ Manag. 2024 Mar 29;ahead-of-print(ahead-of-print). doi: 10.1108/JHOM-02-2023-0039. PMID: 38551408.

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