Patients receiving hemodialysis at Hanoi Nephrology Hospital reported high levels of satisfaction with their care in a recent study, emphasizing the critical role of effective communication with healthcare providers.
Survey Insights
Conducted in 2023, the survey encompassed 401 patients from the hospital’s Hemodialysis department. Utilizing the ICH CAHPS questionnaire, researchers engaged participants in face-to-face interviews to assess their healthcare experiences.
Key Satisfaction Drivers
The findings revealed that 78% of patients were most satisfied with the provision of treatment updates by doctors. Notably, older patients (aged 55-64), those with health insurance, individuals with middle-level education, business traders, and residents living 15-30 kilometers away from the dialysis center reported higher satisfaction levels.
– Age group 55-64 benefits from more tailored healthcare services.
– Health insurance access reduces financial barriers to care.
– Middle education enhances understanding of treatment protocols.
– Living 15-30 km from the center ensures consistent attendance.
– Business traders may have flexible schedules facilitating regular treatments.
These insights suggest that enhancing communication and providing targeted educational resources can further improve patient experiences. Focusing on the identified factors could lead to better patient outcomes and higher satisfaction rates in hemodialysis care.
Insights gained from this study can guide hospital administrators and healthcare professionals in implementing strategies that address the specific needs of diverse patient demographics. Emphasizing personalized communication and ensuring equitable access to resources will be essential in maintaining and elevating the quality of care for hemodialysis patients.
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