The coronavirus pandemic has irrevocably altered the landscape of healthcare delivery, thrusting virtual care into the spotlight as a vital component of medical services. As the world transitions back to in-person care, the imperative to integrate virtual care effectively remains paramount. This study investigates the priorities necessary for advancing virtual care, drawing insights from a diverse group of stakeholders, including patients, clinicians, and researchers. Through online interviews and workshops, the investigation identified pivotal areas for development, emphasizing the importance of demonstrating virtual care’s economic and societal benefits.
The study utilized a qualitative approach, engaging participants through a modified nominal group technique. Conducted between November 2022 and February 2023, the research involved health professionals from metropolitan districts and a statewide specialty network, alongside patients who experienced virtual care. Researchers from a tertiary institution also contributed, enriching the discussion with academic perspectives.
Key Stakeholder Insights
A total of 25 individuals, including innovation deliverers, recipients, and implementation facilitators, participated in the study. The findings underscore the necessity of establishing a common framework for evaluating virtual care services. This framework is crucial for comparing different models and understanding virtual care’s value to both the healthcare system and society.
Integrating Virtual and In-Person Care
Stakeholders highlighted the need for virtual care services to seamlessly integrate with acute and primary care. Determining the most suitable care models for virtual delivery will facilitate this integration, ensuring that virtual care complements, rather than competes with, traditional healthcare services.
The importance of market access cannot be overstated in this context. By proving the economic viability of virtual care, stakeholders can secure broader acceptance and implementation, paving the way for widespread adoption. This involves not just proving cost-effectiveness but also showcasing the potential for enhanced patient outcomes and satisfaction.
Concrete Inferences
– Establishing a universal framework is essential for evaluating and comparing virtual care services.
– Seamless integration with existing healthcare systems will enhance the effectiveness of virtual care.
– Demonstrating economic viability is crucial for market access and widespread adoption.
As healthcare systems recalibrate, there is an increasing demand for demonstrating the tangible benefits of virtual care. These benefits include improved health outcomes and operational efficiencies, which are vital for justifying investment and integration into mainstream healthcare. A robust structure for operations and workforce training will be essential to support this transition.
In conclusion, the future of virtual care hinges on effectively communicating its value to stakeholders, ensuring alignment with healthcare goals, and addressing the broader challenges of healthcare delivery. By focusing on these priorities, virtual care can become a sustainable and integral part of the healthcare system.
Original Article: Med J Aust. 2024 Dec 9;221 Suppl 11:S49-S56. doi: 10.5694/mja2.52524.
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